Amc Theatres - Unacceptable service
my kids and I went to a 11am showing of beauty and the beast on 3/18/17 and since it was just released it was crowded but got there in plenty of time for seating but filled up quick.I was sitting in the middle of my 2 kids and got up to get a refill of soda before the movie started.
literally was gone maybe 3 minutes. I came back unable to find where my kids were thought I was in the wrong theater for a minute. I finally seen my eldest son waving to me as he was sitting in a different seat.. I went to him to find there was no seat for me.
I told the man next to him that he had taken our seats and he pretty much told me too bad. Here him and his family of 7 had an usher move my kids to make room. I went to the manager who did not make him move but wanted me to leave as she felt I was making a scene. I was in shock to be treated like this and humiliated.
I can't believe this company would condone this behavior especially from management!!!have no desire to visit another AMC cinema site
Review about: Amc Theatres Manager.
Reason of review: Poor customer service.
Preferred solution: the manager be demoted.