Not sure of her first name,might have been chevronne, her last name she said is moore,she rudely came up to the box office window and grabbed my movie pass from cashier and told me come another day,that i can't see a movie today because 2 very young employees got mad i went out the inner double exit and came back in,the exit I'm talking about is in the lobby area next to the main entrance,and the exit door was propped open,really?,and the manager working miss moore is gonna tell me it's a security issue,I've had about enough of her attitude,she knows nothing about customer service or how to deal with people,i immediately saw the anxiety in her face when she said come another day,not today.So she thinks she's royalty and now owns the theatre right,and sticking up for 2 new employees wrongfully is pathetic at best,I've been going to this theatre since it opened in 08,won't be going to any amc anymore,maybe if you get fresh management and weed out the Charlotte's with a high and mighty attitude collecting an unlegitimate paycheck,then just maybe I'll return.
Product or Service Mentioned: Amc Theatres Manager.
Reason of review: Poor customer service.
Amc Theatres Pros: Movie screens and sound.
Amc Theatres Cons: Very young employees and same burnout manager niss moore, Discrimination and poor customer service.