Daniela D Utb

FedEx need a complain from u so they can change my address and ship it to the correct after

FedEx keep shipping my packages to the wrong address and they will not ship it or let me pick it up until you guys call them complain and tell them to send it to my correct address
View full review
Loss:
$165

Preferred solution: Deliver product or service ordered

Omar C Khu

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Verified Buyer

Bought a ticket online never send out to proper email

AMC Theatres - Bought a ticket online never send out to proper email
AMC Theatres - Bought a ticket online never send out to proper email - Image 2
Might have bought a ticket and barcode was send to another email bought a ticket but never showed confirmation to my email omarcervantes9319@***.com
View full review
Loss:
$29

Preferred solution: The barcode reserved seat to the email omarcervantes9319@gmail.com

Cheryl L Paf

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Verified Reviewer
| map-marker Moorestown Township, New Jersey

Reimburse

AMC Theatres - Reimburse
I canceled my subscription and u still charged me for it. I want to be reimbursed the 82$ for amc plus
View full review
Loss:
$82
Pros:
  • I just didnt like the app
Cons:
  • Unable to find what i like

Preferred solution: Full refund

User's recommendation: N

No of your B

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Verified Reviewer

Movie

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Original review Mar 18, 2024

I just became aware of a movie called Society of magical Negroes, which I am absolutely appalled by. As an a Stubbs member for AMC, I looked up on my local theater, which I go to very often to see if they were playing this movie because I find it very racially offensive.

I was very disappointed to see that AMC is showing this movie. I cannot express to you my level of disappointment and sadness and disgust that a company which I have supported for my entire life would play a movie which is so racially motivated.

I am a Caucasian person, and as such I am highly offended that this movie is even allowed to be created. If this movie was created to focus their attack on any other race than white people, it would never make it to film.

This is blatant racism.

If this movie was created by any to attack any other race, other than white people, it would never make it to film, and I am highly insulted and disappointed in AMCs policy to show such a racially motivated movie. I have a excellent sense of humor about almost everything, but this has officially crossed the line , if a movie company made a movie about how to keep Black people happy instead of this movie which refers to keeping white people happy there would be a major uproar in society.

I do recognize and understand that it is not.

AMCs fault that this movie was created however, you are facilitating the people who made this movie and our promoting racism in our society by playing in your theater, and allowing them to financially profit from the showing of a movie like this in your theaters, I am considering canceling my eight Stubbs list membership And my husbands because I cannot believe that you guys are facilitating this and you think its OK.

Extremely disappointed in your company. Make a better choice next time.

View full review
Cons:
  • Facilitating racism of white people

Preferred solution: Apology

User's recommendation: Banned AMC theatres

1 comment
Guest

“I am highly offended....”. Then that’s a personal choice you have made.

Nothing is being forced or inflicted on you. It is actually narcissistic to expect something that doesn’t affect you to be dealt with as you want.

Karen M Vkk

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Verified Buyer
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Verified Reviewer
| map-marker Germantown, Maryland

Exceptional Service

AMC Theatres - Exceptional Service

I am writing to make you aware of the exceptional service I received at AMC Wheaton Mall 9 in Wheaton, MD.

My husband and I took our grandkids to their first movie experience to see Kung *** Panda 4.

I called the theatre first and spoke to DeShawn (one of the Assistant Managers) to see if they could accommodate my autistic grandson who is extremely sensitive to loud sounds and some visual effects.

DeShawn told me he could be accommodated and said he was looking forward to our arrival.

We were greeted when we arrived, asked about the type of accommodation we needed and provided an assistive device.

We got to the auditorium a little early and the gentleman was still cleaning. He greeted us, asked me where we were seated and said he would clean that area first.

Once the movie began, the volume had been turned down some, and my grandson was able to enjoy the movie w/o the assistive device.

The staff here should be commended for their excellence to customer service.

We have always been a little reluctant to taking them to the movies because of my grandson's disability, but were pleasantly surprised.

My grandchildren's collective experience was FANTASTIC and they are really excited about going to the movies again!

Order Number: 81000****

Order Date: 3/17/2024

View full review

User's recommendation: I don't know about the other AMC locations, but our experience was phenomenal!

Joyce D Xkz

Need a replacement gift card

AMC Theatres - Need a replacement gift card
AMC Theatres - Need a replacement gift card - Image 2
I have an old AMC gift card that the local theater won't accept. They said to contact you for a new one to replace it. The number on the back is: 600649****157433****
View full review
Loss:
$25

Preferred solution: Full refund

swapnil b Yat

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Verified Reviewer

Since haven’t received my refund

To cs, since I have complaints against online platforms of ams theatre.I havent received my funds back .the hiring agent and customer support is unsupported.please take immediate action in relation of my complaint.please contact me via phone my no is 003538****5322.i am submitting some prooof wich is showing all details.if you are looking more details regarding payment please let know
View full review
Loss:
$2300

Preferred solution: Full refund

John F Fbk

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Verified Buyer
|

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Verified Reviewer
| map-marker Mount Prospect, Illinois

Card was never registered funds

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AMC Theatres - Card was never registered funds
I purchased an AMC card for a xmas present for my wife last December. She went to use it and there were no funds on there! Very disappointed and since then we have not gone to the AMC not will we until someone from AMC helps. Furthermore, if i do not here anything i will further blast AMC on every social media site as well! Looking to hear from AMC
View full review
Loss:
$100

Preferred solution: Full refund

User's recommendation: Check card for funds before you leave

Randy G Uyx

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Verified Buyer
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Verified Reviewer
| map-marker Upper Saucon, Pennsylvania

Dolby Cinema Experience

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AMC Theatres - Dolby Cinema Experience
AMC Theatres - Dolby Cinema Experience - Image 2

Hello!

I recently saw The Eras Tour concert film at my local theater AMC Center Valley 16 on opening night (10/12)

When purchasing tickets, I was unaware of my theater selection at the Dolby Cinema Completely Captivating. Walking into the theater I was completely taken off guard because you can't hear anything walking down the aisle until you turn the corner and head for your seat.

The theater is also massive and I love that you can't see anybody in front of you, it makes you feel like you are front row!

Long story short - I thoroughly enjoyed myself. Witnessing the concert film in Dolby was like no other. I saw The Eras Tour three times live and the audio quality and picture quality inside a Dolby Cinema is unlike no other. I cannot stop telling all of my friends and family about the experience.

I never want to see another movie any other way.

Here is why I am reaching out - I am very upset that you are not offering more show times for a concert film in the Dolby Cinema. You are only showing The Eras Tour at 12:00pm Thursday-Sunday. This is a very inconvenient time. It's almost like you are shunning the film and its success.

I am petitioning that you open additional show times during the evening hours. I would love to go back and see the concert again in Dolby Cinema. ONLY. I have heard from friends that went to other theaters and only had the digital option complain that audio and visual elements were not very impressive.

Since only select theater have a Dolby Cinema and the next closest to me are over an hour away.

Please consider opening additional show times!!! If this is not possible, can you please answer me this, is the Dolby Cinema available for private showings? I have been telling everyone about the experience and sharing my thoughts and feedback on social media and I have a lot of people interested.

Please consider opening additional showtimes. - Pennsylvania Swifties

View full review
Pros:
  • Dolby cinema
  • Location
Cons:
  • Theater was dirty
  • Price

Preferred solution: additional showtimes for The Eras Tour offered in Dolby Cinema

User's recommendation: Go see your movie in Dolby Cinema if your theater offers it

Edmonde D

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Verified Buyer
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Verified Reviewer

Refund /cancellation

AMC Theatres - Refund /cancellation
I called but no one get back to me so I can talk about cancelation plus to get a refund for the 4 tickets that I purchased. I want you guys to consider that Please I want someone to call me so we can talk about when and how I am going to get my refund . And i hope that the customer service can do better job by assisting their customer.
View full review
Loss:
$61

Preferred solution: Full refund

Angel A Xsf

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Verified Buyer
| map-marker Temecula, California

They don’t answer my phone calls and I need the money back because I need to buy food fire my 5 children.

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AMC Theatres - They don’t answer my phone calls and I need the money back because I need to buy...
This call will be made to request a refund of a payment of 33 dollars from my credit card that was not notified by one of the workers in and they still charged me the full amount in cash in the purchase of 2 tickets, 2 drinks, some popcorn , 2 nachos
View full review
Loss:
$33
Pros:
  • Did ask me for an id when trying to purchase a horrormovie t
Cons:
  • Costumer service sucks

Preferred solution: Full refund

Demetrius F Ngv

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Verified Reviewer
| map-marker Winterville, North Carolina

Customer service

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My question is, isn't the purpose of the AMC Stubs member is to avoid lines and receive rewards? OK, with that being said, I had a experience yesterday that I didn't like at the AMC movie theater here in Greenville, North Carolina.

So the cashier call me up next because I am AMC stub member. The manager then said to him.You should have got the other lady first.Because she has been standing there for a minute and he was very rude to the cashier about it and I did not like it. Me being the person that I am.I decided to go ahead and let the young lady and her son go first. But the proper way to handle this situation.He should have said, ma'am.If you don't mind, could you let this young lady go first since they have been standing here for a while.

If you want to be a manager, you need to learn how to talk to your employees with respect. Thanks for your time.

View full review
Pros:
  • Great seating

Preferred solution: No just talk to your staff the way you would like someone to talk to you.

Marcia P Qsy

I haven't got my refund

AMC Theatres - I haven't got my refund
AMC Theatres - I haven't got my refund - Image 2
I havent got my money yet it been more then 7days It got a refund for 4$ I sent the picture of the information
View full review
Loss:
$29

Preferred solution: Full refund

Mike S Xvy

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Verified Reviewer
| map-marker New York, New York

Filthy theater

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AMC Theatres - Filthy theater
Im at the amc Roosevelt raceway 10 theater in ny. The seats are disgusting and smell like a homeless person. I just bought 4 tickets and payed a lot of money to have to deal with this smell. Please have them cleaned or replaced.
View full review

User's recommendation: Ask for them to clean

Anonymous
map-marker Cincinnati, Ohio

Money toke outta my account

AMC Theatres - Money toke outta my account
89.45 was taken out of my account by AMC and I'm not happy about that bc I didn't do it is there someone I can talk to about this or what do I do about this bc now my account was overdraft
View full review
Catherine R Bag

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Verified Buyer
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Verified Reviewer
| map-marker Hodgkins, Illinois

Not getting a full refund

AMC Theatres - Not getting a full refund
AMC Theatres - Not getting a full refund - Image 2
AMC Theatres - Not getting a full refund - Image 3
I ordered movie tickets online and right after I put the order in, I realized I chose the wrong time. The theatre I phoned about the issue told me I had to do the refund online. I did just that, however, they kept a no refundable convenience fee of $9.02. So I was penalized as the consumer for making a mistake and they wont give me a full refund.
View full review
Loss:
$9
Pros:
  • Seeing a movie outside of your home
Cons:
  • Price

Preferred solution: Full refund

User's recommendation: Always look before you purchase anything on AMC

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