AMC Theatres
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AMC Theatres Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
AMC Theatres has 2.0 star rating based on 685 customer reviews. Consumers are mostly dissatisfied.
19% of users would likely recommend AMC Theatres to a friend or colleague.
- Rating Distribution
Pros: Location, Comfortable seats, Movie screens and sound.
Cons: Customer service, Lack of response after customer initiated email and call, Poor service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
AMC Theatres has 2.0 star rating based on 685 customer reviews. Consumers are mostly dissatisfied.
19% of users would likely recommend AMC Theatres to a friend or colleague.
- Rating Distribution
Pros: Location, Comfortable seats, Movie screens and sound.
Cons: Customer service, Lack of response after customer initiated email and call, Poor service.Recent recommendations regarding this business are as follows: "I don't know about the other AMC locations, but our experience was phenomenal!", "Banned AMC theatres", "N", "Ask to see the funds on the card before you leave!", "Update your website daily ensure customer service to answer the phone to help or explain the movie situation a supervisor in the area to consult with or manager".
Most users ask AMC Theatres for the refund as a solution to their issues.
Review authors value the most Location. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top AMC Theatres Reviews
"Change email on account"
There was no way and the call never connected. My tickets went to the wrong email address and I am still unable to update my account. User's recommendation:...
"Movie"
I just became aware of a movie called Society of magical Negroes, which I am absolutely appalled by. As an a Stubbs member for AMC, I looked up on my local...
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Germantown, Maryland
Exceptional Service
I am writing to make you aware of the exceptional service I received at AMC Wheaton Mall 9 in Wheaton, MD.
My husband and I took our grandkids to their first movie experience to see Kung *** Panda 4.
I called the theatre first and spoke to DeShawn (one of the Assistant Managers) to see if they could accommodate my autistic grandson who is extremely sensitive to loud sounds and some visual effects.
DeShawn told me he could be accommodated and said he was looking forward to our arrival.
We were greeted when we arrived, asked about the type of accommodation we needed and provided an assistive device.
We got to the auditorium a little early and the gentleman was still cleaning. He greeted us, asked me where we were seated and said he would clean that area first.
Once the movie began, the volume had been turned down some, and my grandson was able to enjoy the movie w/o the assistive device.
The staff here should be commended for their excellence to customer service.
We have always been a little reluctant to taking them to the movies because of my grandson's disability, but were pleasantly surprised.
My grandchildren's collective experience was FANTASTIC and they are really excited about going to the movies again!
Order Number: 81000****
Order Date: 3/17/2024
User's recommendation: I don't know about the other AMC locations, but our experience was phenomenal!
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Verified Buyer
Bought a ticket online never send out to proper email
Preferred solution: The barcode reserved seat to the email omarcervantes9319@gmail.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Since haven’t received my refund
Preferred solution: Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Upper Saucon, Pennsylvania
Dolby Cinema Experience
Hello!
I recently saw The Eras Tour concert film at my local theater AMC Center Valley 16 on opening night (10/12)
When purchasing tickets, I was unaware of my theater selection at the Dolby Cinema Completely Captivating. Walking into the theater I was completely taken off guard because you can't hear anything walking down the aisle until you turn the corner and head for your seat.
The theater is also massive and I love that you can't see anybody in front of you, it makes you feel like you are front row!
Long story short - I thoroughly enjoyed myself. Witnessing the concert film in Dolby was like no other. I saw The Eras Tour three times live and the audio quality and picture quality inside a Dolby Cinema is unlike no other. I cannot stop telling all of my friends and family about the experience.
I never want to see another movie any other way.
Here is why I am reaching out - I am very upset that you are not offering more show times for a concert film in the Dolby Cinema. You are only showing The Eras Tour at 12:00pm Thursday-Sunday. This is a very inconvenient time. It's almost like you are shunning the film and its success.
I am petitioning that you open additional show times during the evening hours. I would love to go back and see the concert again in Dolby Cinema. ONLY. I have heard from friends that went to other theaters and only had the digital option complain that audio and visual elements were not very impressive.
Since only select theater have a Dolby Cinema and the next closest to me are over an hour away.
Please consider opening additional show times!!! If this is not possible, can you please answer me this, is the Dolby Cinema available for private showings? I have been telling everyone about the experience and sharing my thoughts and feedback on social media and I have a lot of people interested.
Please consider opening additional showtimes. - Pennsylvania Swifties
- Location
- Dolby cinema
- Theater was dirty
- Price
Preferred solution: additional showtimes for The Eras Tour offered in Dolby Cinema
User's recommendation: Go see your movie in Dolby Cinema if your theater offers it
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mount Prospect, Illinois
Card was never registered funds
User's recommendation: Ask to see the funds on the card before you leave!
I haven't got my refund
Preferred solution: Full refund
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Verified Reviewer |
New York, New York
Filthy theater
User's recommendation: Ask for them to clean
Cincinnati, Ohio
Money toke outta my account
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Verified Reviewer |
Hodgkins, Illinois
Not getting a full refund
- Seeing a movie outside of your home
- Price
Preferred solution: Full refund
User's recommendation: Always look before you purchase anything on AMC
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Creve Coeur, Missouri
Was not allowed to go in theater wanting refund
- Quality comfort seats
- Rude police at front door
Preferred solution: Full refund
User's recommendation: Come early avoid police at front door power trip disrey
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bellevue, Washington
My conformation email was not sent
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Amston, Connecticut
Money deduction for an already unsubscribed subscription
User's recommendation: Please don’t take this subscription at all
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bensalem, Pennsylvania
Requesting a refund
- Nice theater
- Clean
- Large selection
- No accountability for poor customer service
- No refund
Preferred solution: Full refund
User's recommendation: Beware of missing a movie on a prepaid ticket. They don't refund!
Winston Salem, North Carolina
Mobile App site Blocked
- 3 movies a week free refill on popcorn
- Site blocked questionable service or support
Preferred solution: Access and use usage of app to see a movie;A Stub list customer.
User's recommendation: You decide what direction to take
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Columbus, Indiana
Resolved: I was disappointed with AMC theater customer service
Company fixed the issue and I have been provided with apology.
I bought tickets online for thee movie theater in town, but I was somehow linked to a movie theater in another town 40 min away. The movie theater I wanted to see the movie at was closed. I could not receive refund normal way because of AMC policy about no refund at time of movie. I was happy to hear I was refunded all the money except the 10 dollar processing fee.
In the future I will probably see movies at Savoy 16 in Champaign instead of AMC 13 in Champaign. Regardless of the refund. They were open, in spite of the weather, so I got to see the see the movie. They don't charge a 10 dollar fee to buy tickets online.
They a very good deals on concession snacks, they seats are comfortable, theater had good sound and picture. It's a shame when movie theaters are struggling your company isn't doing more for their customers
User's recommendation: Know they have at time of movie nonrefundable policy, check double to make sure the theater is open, and lnow they have a 10 dollar processing fee to buy tickets online for convenience, pay in person save 10 dollars
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Verified Reviewer |
Los Angeles, California
Unexpected parking charge
I assume AMCs aim is to get moviegoers back in theater seats.
However, this is not the way: We went to an afternoon showing of Argylle. We arrived while the trailers were on the screen.
We left the mall immediately after the movie ended. I had validated my parking ticket.
I supposed that a validation meant that my parking would be free. Instead, I was charged $6 for parking.
If your parking validation doesn't cover the cost of the length of the film, your customers should be advised so they can decide to see the movie in a different location or perhaps see a shorter film that's not going to last longer than the parking validation.
Another solution, let the customer know the EXACT time of the beginning of the film so your customer is not paying to park just to watch trailers.
User's recommendation: Find out the validation coverage, skip the trailer, discover the length of the movie
The parking rates stay the same and are not connected to the length of the movie. If it’s that big of a deal, google the movie, it will show it’s length and then run wild with that third grade math.
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Why would you travel with kids, in bad weather, for two hours to see a movie?