AMC Theatres

Hello. On October 25 at 4 pm, I bought two tickets online for the movie Terrifier 3. When I arrived at AMC, which is located in Naperville, a manager asked for my ID at the registration desk. He stated that this was an AMC policy and I had to show him my ID. I want to note that no one else, neither the people who passed before me nor those after me, were asked for presentation of their identity card. I found this peculiar.

I informed him that never in a year since I began visiting this AMC was I asked for an identity card. As I didn't have it with me, I enquired if it was possible to receive a refund. He informed me that I could do it online. I had difficulty understanding how to go about it and approached another AMC employee for assistance. She told me that she could process my refund at the cash desk. I thanked her and proceeded to the counter. After receiving my order number, she mentioned that the refund would be done via card. I explained that I didn't have my card with me and asked if I could receive cash instead. She said she would check with a manager. She subsequently informed me that it was not possible to give me cash and proceeded to hand me a gift card, which I didn't need.

The manager then intervened and informed me that it was not possible for me to get a refund at the cash desk for tickets purchased online. I tried explaining to him that I had requested the employee for guidance since the website was confusing to me. The employee had told me that my refund could be processed at the cash desk and handed me a gift card without asking if it was what I wanted. Had she mentioned upfront that I would be receiving a gift card and not cash or card credit, I would have told her that a gift card wasn't acceptable to me.

The manager on duty on October 25 insisted that it was entirely my fault and that no refund was possible. I told him that I wasn't comfortable leaving without my money and that this approach was unfair. I reiterated that I needed clarity from his staff. She simply gave me a gift card without asking my preference for refund mode. If she had explained that cash refunds aren't possible at the cash desk, I would have sought assistance from someone else for the online refund process.

Subsequently, I tried to discuss my concerns with the girl who had initially tried to help me, but the manager told me not to talk to her. He threatened to call the police if I didn't leave. I said I didn't mind him calling them. After about 15 minutes waiting for the police to arrive, I noticed that during that time they hadn't asked any other customer for their ID at the entrance.

Upon their arrival, the police expressed that this case was not within their jurisdiction. They also noted that the employee and manager's actions were incorrect, suggesting there had been a misunderstanding. They agreed that the AMC staff should have been more helpful, or at least clearer in their instructions. It was not the staff's place to decide how clients receive their refunds. They suggested I contact AMC directly through their website and ensured that they would follow up on my situation. They reassured me that I would most likely receive my money back, possibly via a check.

They advised me to leave the premises for now and get in touch with AMC. Upon any other day, I could revisit this AMC location.

I hope you fully grasp the situation I encountered. I request a refund, as a gift card is not a suitable solution for me.

I can't help but feel this was a case of discrimination due to my nationality and religion. Why was I the only one asked for an ID? Not even teenagers or older individuals were asked.

It was very disappointing to experience such improper treatment from AMC staff.

I look forward to hearing from you soon.

Dear AMC,

Let's be honest - The Walking Dead was great, but it could've been iconic with Ethan Ferreira. You need to remake the entire show (yes, the entire thing) with him at the center.

Who is Ethan Ferreira?

Ethan is the kind of character who would've defined the series. A stubborn, emotionally closed-off kid with too many scars and not enough reasons to keep going—but he does anyway. He's the epitome of survival: ruthless when he has to be, loyal when you least expect it, and too damn charismatic for his own good. Daryl Dixon's accidental son - Daryl, the last person who wants to be a father, somehow ends up raising him anyway. Their dynamic is pure gold—gruff silence, mutual stubbornness, and unspoken care. Ethan calls him 'Dad' once (sarcastically, of course), and it ruins Daryl for life.

Carl and Ethan, the apocalypse's best (and most chaotic) duo - Carl's the one trying to be rational. Ethan's the one going, 'Shut up, let's just kill them.' Their bond is brotherly, messy, and tragic as ***

Negan's favorite kid - Negan sees Ethan, smirks, and goes, 'Now this kid? This kid's got it.' Ethan, of course, pretends to hate him, but we all know he secretly enjoys the attention.

Fought too many fights, lost too many people - He's covered in scars, most of them from knife wounds because, for some reason, he always gets stabbed. He's seen too much, lost too much, but refuses to break.

His death? Absolutely soul-crushing. When Ethan dies in the Whisperer War, it's brutal. Daryl, Lydia, and Judith (who he helped raise) never recover. The fandom wouldn't either.

Why You Need to Make This Happen:

Ethan Ferreira isn't just a character—he's a storyline goldmine. The show's cinematography, emotional weight, and overall iconic status would be instantly elevated with him in the mix.

This isn't just a request—it's a necessity. You have the budget. You have the talent. Now you just need Ethan Ferreira.

Sincerely,

Nicole !! (PLEASE MAKE IT HAPPEN)

(A fan with impeccable taste and a vision you don't want to ignore)