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2.4

I and my family have been a fateful patrons of AMC since moving to Fort Lauderdale in 2010. I have noticed that since the Coral Ridge Theater has been refurbished and acquired new staff that the level of customer service is lacking.

I kid you not, I called the other the day to inquire about coordinating a birthday/group gathering for my son's birthday and while speaking with "Zack", one of the managers, he hung up on me. When I called back they told me that he was in a meeting and that I can call back tomorrow. The young lady who shared this information was nice, but it doesn't remove the sting of being dismissed so rudely.

I will definitely rethink about renewing our stubs card and future visits to AMC, as our recent visit to the Regal Theater at Sawgrass was very pleasant. BTW, we will spend $500 birthday budget at Boomers.

Reason of review: Poor customer service.

Location: Lauderdale Lakes, Florida

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