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On a holiday (Monday) at the Creve Couer AMC 12. I decided to go see a movie.

Got there at 10:30 and the movies started at 10:40. Should have been plenty of time what with the commercials at the beginning of the movie. There was one person working the ticket counter and about 15 people in front of me counting the kids. At 10:50 I finally walked out frustrated as ***.

I had just been to a movie the day before and once more on a SUNDAY!! They only had one person working the counter? Seriously ? This is the reason I typically would just wait till the movie comes out at our local Dollar theatre.

If your charging $15 for popcorn you could have more than one person at the counter. Try to call or even email the company about the issues? Not happening. You MUST accept their cookies and refresh the browser numerous with times and yet it STILL won't let you email them.

Try to call them about a question? Not happening. You can dial "0" and it will ring until they hang up on you.

So busy at 10am that you can't answer a phone call when a person is STILL trying at 10:30?? Not a chance at any business that values their customers.

Reason of review: Poor customer service.

Location: Saint Ann, Missouri

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For starters, you gave yourself ten minutes to spare on a holiday when all the Feds (and likely also children) were off. That was your first mistake.

Your second mistake would be your obvious hyperbole. No theatre charges $15 for popcorn, so I call into question your time stamping as also potentially inaccurate.

What often happens is that employees call out or just don't show up on holidays, and there's nothing the theatre can do about it in that moment aside from call people to ask them to come in. Stores don't keep employees chained up in the back for when an emergency occurs.

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