Featured Not resolved

I went to the Mission Valley AMC to get some entertainment and waste a little time before going to work and after I got into the theater, I decided to get a *** to eat and so I went over to the condiments counter to see if everything looked fresh and it looked ridiculous.Not only did the counter look a hot mess, but the condiments were terribly depleted and no covers or anything to prevent insects from helping themselves.

This is not what I expected, and so I went over to the Stubs special services counter and I ask Nick when was the last time someone paid attention to the condiments counter and he couldn't answer me and he did say that he was responsible and that was somewhat admiral of him to do that. So I asked Nick to get me a manager and he told me that she was just to my left, so said to Melisa that I was about to get a bit to eat and that the condiments station was a mess.She then looked at me like I was crazy for making such a discovery and she said so who are you and I told her my name and she said that she would take a look. I further said that i had to change my mind about food so I said that you know that it shouldn't look the way, and she express extreme attitude with me which let me know that she was very inexperienced in customer service. I am so disappointed in the behavior of this so called manager by the name of Melissa.

So, I decided to still go over to the refreshment counter still to spend my money and as I began to order, I notice to my right, Melisa and a security guard were watching me and I didn't know why. So, I went over to her and asked her was she watching me and she denied it and so I told her that she was lying and that i believe she was harassing me for pointing out the mess at the condiments station. She got upset and said that I was in her face, I do admit that I was a little close to her, but not in her face, just her space and I apologized, but when does this end for just coming to see a movie.

Take responsibility and own up to the problem.AMC owners where are you when your needed?

I liked: Nice attitudes of most employees.

I didn't like: Managers attitude and unprofessionalism.

Review #1057837 is a subjective opinion of a user.

3.3
Customer service
Delivery Service
Product or Service Quality
Staff
Exchange, Refund and Cancellation Policy
Price Affordability
Diversity of Products or Services
Website
Advertised vs Delivered
Discounts and Special Offers
Value for money
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Let the company propose a solution

Had an Experience with Amc Theatres?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be the first to start a discussion

You May Also Like

Kabam - Me and my wife permanant banned Kabam "me and my wife account got banned permanently i was a leader of a 2.4m alliance and rating was 98k ive never done anything wrong nor has my wife in..." Read more Regal Cinemas: Profit over Professionalism Regal Cinemas "Is this the kind of treatment Regal instills in Managers for loyal, local, long time customers that bring a technical problem to their attention?..." Read more Rich Casino is scamming people out of money Rich Casino "I signed up with Rich Casino and deposited money as well as played a bonus. I played through one bonus requirement and ended up winning about $1,500. I contacted Rich..." Read more HEMISPHERES AMUSEMENTS STAY AWAY Hemispheres Amusements "I pay almost $9,000.00 to Hemipheres Amusements, located at 215 Industrial Dr. Ste A Hampshire, IL 60140 (630) 792-8910. KURT@Hemipheres Amusements shipped the 2017 Aerosmith Limited Edition Pinball game via..." Read more Jollibee - Coke float na punongpuno ng yelo pero less coke Jollibee "Kumain kami ng husband ko sa jollibee-tanay rizal branch, nag order ako ng two pcs chicken at upgrade ko ung drink into coke float, sabi ko pa nga sa crew..." Read more Carid - RIP OFF ALERT Carid "CARid...AKA...ONYX....RIP OFF ALERT...... CARiD...AKA ONYX DO NOT BUY HERE... CARiD...AKA ONYX... I bought A woodgrain dash cover set for 2016 express van. 300+ dollars 8 pieces. Dash cover fit not..." Read more Leaffilter North - Very dissatified with leaf filter not happy at all Leaffilter North "You may not have to clean the inside of the gutters but after having the leaf filter installed last year every thing stays on the top and needs to be..." Read more Dont buy a polygroup pool Polygroup "The pool tube leaked air from the beginning we found about 6 holes after filling it up and thats the ones we have found clearly there are more because it..." Read more