AMC Theatres - Dublin, Ga has the worst AMC theater manager and employees.
My family and I went to see Night School on Monday, October 8th. What a horrible experience.
We never say the movie, we went to the counter 3 times to inform them that the movie wasn't showing. Each time we were told give it a few more minutes. The movie was to start at 4:30, finally the last time I went to the counter to demand an explanation or my money back. The male employee stated, I will start it now.
He walked away to get the very unprofessional and rude manager. Then I was told, oh it's not working. The male employee was talking with one of his friends from the street (not an employee of AMC) each time I went to the counter and that's why he couldn't take care of me as a customer. The manager was one of the nastiest managers I have ever dealt with.
She was loud, rude, unprofessional, inexperienced, and lazy. I asked her for a entire refund for our inconvenience, she yelled, "You ate the popcorn and soda" we ordered the large combo and still had more than half left but like I told her, I said for our inconvenience we deserved an total refund. I informed her that I was calling the customer service line and she said so and hunched her shoulders up. She was very sarcastic and continued to talk loud and I walked away and called the customer service line.
She came outside behind me trying to be funny and said here is the number call them if you want to. Please contact me so I can continue to explain the treatmentI received at AMC in Dublin, Ga
Reason of review: Poor customer service.
Monetary Loss: $35.
Preferred solution: Full refund.
AMC Theatres Cons: Management and employees.
Location: Dublin, GA 31021, USA
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