Not resolved

Terrible experience of getting discriminated by the staff and the manger at this theater! At the entrance, the staff didn’t let me in, because I had a Chipotle bag in my hand.

They said according to AMC’s policy, no food and beverage is allowed inside the theater. I told them that I want to take the food home and don’t have any intention to eat it there, but since I cannot leave it anywhere else, I will put it inside my backpack, but they said because they can see me putting the food in the backpack, I’m not allowed in. I asked them how would they know other people don’t have any food/drink in their bags/backpacks? They answered that they cannot search personal belongings.

This begs the question, isn’t this a true example of double-standard policy and obvious discrimination? Just to make things worse, because I stood my ground and challenged them with their own argument, the manager didn’t refund my money and told me to call the AMC corporation.

Theater is meant to be a place for entertainment, but the management’s incompetency and inflexibility to realize this simple fact results in a horrible customer experience. Basically, they ruined my evening, didn’t let me watch the movie that I paid for, and didnt refund my money.

Product or Service Mentioned: Amc Theatres Customer Care.

Reason of review: Poor customer service.

Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

Where was the discrimination? You may want to grab a dictionary.


“Chipotle” is not a protected class. “Person who admits they’re about to break the rules” isn’t, either. Nor is it a double standard; that would be if they blocked you but allowed in another person that they also knew actually had food with them.


No outside food or drinks means exactly that.

You May Also Like