AMC Theatres Phone Numbers and Emails

Toll-Free Number:

  • (888) 440-4262
    Online Ticketing Order
Send Message

Customer Service:

  • (888) 562-4262

Events/ Guest Relations:

  • (877) 262-4450

Headquarters:

  • (913) 213-2000

Media:

  • (877) 341-6397

Sales/ Reservations:

  • (888) 740-4262
    Group Sales

AMC Theatres Emails:

Customer Service
Gift Cards, Gold and Silver Experience Tickets, Payroll
Events/ Guest Relations
Investors/ Franchising
Jobs/ Career
Legal
Copyright Infringement Inquiries, Privacy Inquiries, Vulnerability Reporting
Media
customerservice@amctheater.com
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How to Contact?

Most Popular Number:

(888) 440-4262
Online Ticketing Order
Total calls: 2 264 Issues resolved: 39 Last call: Mar 18, 2024

How Do I Contact Amc Theatres by Phone?

AMC Theatres, a well-known and popular movie theater chain with a wide presence across the United States, can be contacted by phone using their dedicated phone number, 1-913-213-2000. Similarly, AMC theatre’s Guest Services department can be reached at 1-877-262-4450. AMC Theatres provides customer support services from 8 AM to midnight CT, seven days a week. Whether you have questions about movie showtimes, ticket bookings, theater locations, or any other inquiries related to AMC Theatres, their friendly and knowledgeable customer service representatives are available during these specified hours to assist you.

How Do I Contact Amc Customer Service via Live Chat?

AMC does not provide a live chat option for customer service. However, you can reach out to their support team through alternative channels. For support, you can message them via their official Facebook or Twitter accounts. Alternatively, you can use the email form available in the "Contact Us" section of their official website. Or you can also call the AMC phone number, 1-913-213-2000, which is available from 8 AM to midnight CT, seven days a week. Whether you have inquiries, require assistance, or need to address any concerns, utilizing these communication channels during the specified support hours will ensure that you can connect with AMC's customer service team for prompt and helpful assistance.

Can I Contact Amc Theaters Customer Service Via Email?

You can contact AMC Theatres customer service via email by visiting their official website and navigating to the "Contact Us" page. On this page, you will find an email form where you can provide the necessary details such as the reason for reaching out, your name, AMC Stubs account number (if applicable), phone number, and email address. In the message section, you can elaborate on your concerns or questions, ensuring to provide as much information as possible. If needed, you also have the option to attach relevant images to add clarity to the issue. By utilizing the email form, you can easily communicate with AMC Theatres' customer service team and receive assistance tailored to your specific needs.

PissedConsumer Club

Contact Information

AMC Theatres Website:

AMC Theatres Help Center:

Corporate Office Address:

AMC Entertainment Holdings, Inc.
11500 Ash Street
Leawood, Kansas 66211
United States

Other Info (opening hours):

Additional Phone Number:

Events +1 833-MEET2DAY

More contact details

AMC Theatres Customer Service Reviews

1.5 / 5
Poor
Guest-5702287
No leadership or supervisor or manager at the movie website needs to be updated daily and telephone service needs to be answered
stars-rating stars-rating stars-rating stars-rating stars-rating
2.4

Nonexistent every time I attempt to contact AMC in Hampton Virginia. There is no answer on the telephone day or night.

I look at the app to find out when movies are coming on one maybe two or adder day the rest say you have to wait till Wednesday. unacceptable. I love to go to the movie, I was planning on purchasing some stocks at AMC theater not at this time customer service at AMC in Hampton Virginia sucks. Definitely need customer service to let the people know what movies are playing what time theyre playing as it as it should be in all theaters.

Very nice building very nice location, but every time I go there Im sitting in a movie with three maybe four people reason being none of them know the movies running hope sure hope you can help me with this problem in Hampton Virginia, as far as I know, none of the rest, have this problem please help let me know if you take care of the problem so I can continue going to the movie. Thanks again Douglas Walker.

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Gordon Tbe
Error made when I renewed my membership.
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I got no one to talk to, so my issue never got resolved. While at about AMC theater, I asked to renew my membership.

Instead of doing that, the teller started a new membership for a card I didn't possess. Once I realized it, I called to straighten out the problem, but the chat "person," instead sent me to a site that started another new membership. Fortunately, my bank found the transaction suspicious and declined the payment.

All in all, nothing was resolved. I paid for a membership that I have no card for, got a conformation for but no receipt, and my own membership was never renewed.

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Kirk C Azt
I was disappointed with AMC theater customer service
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1.6

I was not happy at first with finding the theater I wanted to sisappodee the movie closed due to weather. I had traveled 2 hrs to see the movie with grandkids.

I bought tickets online for thee movie theater in town, but I was somehow linked to a movie theater in another town 40 min away. The movie theater I wanted to see the movie at was closed. I could not receive refund normal way because of AMC policy about no refund at time of movie. I was happy to hear I was refunded all the money except the 10 dollar processing fee.

In the future I will probably see movies at Savoy 16 in Champaign instead of AMC 13 in Champaign. Regardless of the refund. They were open, in spite of the weather, so I got to see the see the movie. They don't charge a 10 dollar fee to buy tickets online.

They a very good deals on concession snacks, they seats are comfortable, theater had good sound and picture. It's a shame when movie theaters are struggling your company isn't doing more for their customers

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Luann G Ati
Gift Card
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2.1

There is NO customer service. They give you a phone number, but there is no phone support.

They give you an email address, but never answer you. I have $75 in gift cards to use, but it always charges my credit card first & it won't let me remove my credit card because it says you can't remove your primary form of payment! This is just wrong!!!

It's my card, I should be able to remove it & use the gift cards. And forget asking the manager at the theatre, absolutely no help!!!

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How Good is AMC Theatres's Customer Service?

Kierstan Sdw
Kierstan Sdw
Feels Satisfied | Mar 02, 2024

Very frustrating to try to talk with someone.
Finally someone did contact me by email. They were very professional and cancelled the membership as well as refund the pending payment.

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Shearon Tbd
Shearon Tbd
Feels Disappointed | Dec 29, 2023

It was okay I’m waiting for my refund

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Melanie P Qrz
Melanie P Qrz
Feels Disappointed | Dec 26, 2023

I’m still wanting my refund

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Kai Wtr
Kai Wtr
Feels Disappointed | Dec 22, 2023

It sucked. I needed to talk to a person and they won’t give me anybody to talk to. They only give you the mail or ***

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Leanor Cge
Leanor Cge
Feels Disappointed | Nov 27, 2023

No help at all

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Skippy Jih
Skippy Jih
Feels Satisfied | Nov 23, 2023

Jacob was a very very nice and I want to recommend that he continue to be a good employee of yours

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Summary of AMC Theatres Customer Service Calls

4.5K TOTAL
CALLS
03:06 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call AMC Theatres?

Refund Question:

  • “Refund”
  • “Refund money”
  • “Refund request”

Account Question:

  • “Issue with AList membership”
  • “To see if your business has a organization account for Facilities with DD individuals”
  • “Can't login to account”

Payments and Charges Question:

  • “Charged wrongly”
  • “Two Transactions”
  • “Charged twice”

Employment Question:

  • “AMC Stubb's missing”
  • “Stubs membership”
  • “Trying to get into my stubs rewards”

Request for Information Question:

  • “Find out movie time”
  • “Help with enrollment”
  • “Confirmation of cancellation of change plan”

Activation/ Cancellation Question:

  • “Can not activate account on new phone”
  • “To cancel my membership because we moved and no longer will use it.”
  • “I need to cancel my a list”

Cards Question:

  • “Gift card issue”
  • “I lost my ticket, but I have my credit card receipt.”
  • “Gift card expired”

Product/ Service Question:

  • “Movie wasn't working in the theater in Dalton ga I want a refund”
  • “E voucher not working”
  • “I order ticket but didn't recieve them”

Shipping and Delivery Question:

  • “Lost item silver bracelet with little harts my sons gave it to me”
  • “I haven't got my refund”
  • “Didnt get points”

Staff Question:

  • “To speak with the GM for lawn care service contract for a particular AMC location in NW Indiana”
  • “Customer service”
  • “Problems with my managers”

Return/ Replace Question:

  • “Need to change ticket date”
  • “Need to change my birthday on the app”
  • “Ticket exchange”

Website/ Application Question:

  • “Website issues”
  • “The website put me in for a late movie showing that didn’t work for me and that time frame wasn’t available”
  • “Application status”

Other Question:

  • “Uid issue”
  • “Loyalty program”
  • “Alist”

About

Related Companies

AMC Entertainment, Screenvision Media, National CineMedia, UCI Cinemas Brazil, Odeon Cinemas

Summary

AMC Theatres is a network of theaters that has a very long history. Everything started in 1900s when three brothers were traveling around the country and performed circus acts and melodramatic entertainments. In 1920 they purchased the Regent Theater in 1920. since 1963 brothers opened several theaters for small auditorium. Today it s wide network with lots of movies and trailers. Web site of the company contains all necessary information about new movies and information about tickets available. Also customers can buy gift cards directly on AMC Theatres web site. CEO Gerardo "Gerry" Lopez joined AMC Theatres in 2009 and helped them to start new level in theater industry.

AMC Theatres reviews and complaints

AMC Theatres is ranked 42 out of 452 in Cinemas and Theaters category

Area Served

USA

Payment Methods

VISADiscoverMasterCardAmerican Express

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