2.7
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
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Update by user Jan 12

Hi--Got me new tickets!!Thank you.Problem solved.Case closed.

Original review posted by user Jan 05

Hi-- Turns out my 2 AMC gift tickets were timed out & the register clerk at Metreon gave me a Goldsilver email address to get replecement tickets. The comapny requested my name & mailing address & ticket numbers AND pictures of the front & back of each ticket with legible bar code.

I emailed back all info except the pictures of front and back of the tickets. I explained I don't know how to email a picutre. I asked for the postal mailing address so as to mail in the tickets themselves. Is this totally unreasonable?? I could take pictures with my flip phone camera & send them to a company cell phone. I don't have internet capability on my phone plan.

Thomas Stewart at AMC emailed me back after a few days, ignoring my request for their mailing address. Stalemate??

All he did was repeat the instructions that if I wish to get replacement tickets, I must email pictures of the front & back of each ticket.

Call me behind-the-times, I don't care. Why is there one way & one way only to get replacement tickets considering I may not be the only one who doesn't know how to use photo sending technology to their email address??

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $25.

Preferred solution: Let me send actual tickets to mailing address.

I liked: Corporate customer service, Customer service from christian, Helpful clerk at the theatre.

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