Product: Amc Theatres Customer Care Clear all filters (0 of 46 reviews match)
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I went to the theatre today Aug 9 2018 at 8:45pm and when we purchased the tickets they asked us for the age for evryone gave us the tickets. We were going to watch equalizer, when we got to give the tickets to enter the movie they stopped us and asked us kids ages...
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2.7
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Amc Theatres Customer Care
#1325940
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Amc Theatres - Lazy employees

Went to amc theaters in the woodlands.. and Ive never seen such lazy employees, I asked them questions and all they replied with was “I dont know” instead of making an effort to help they didnt even bother. Hire employees that actually want to work.
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Amc Theatres Customer Care
#1304398
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Amc Theatres - Stupid

The new curfew rule is ridiculous. As a 20 year old woman, my sister and I could not see a movie at 7pm because she is 17 and was not allowed in without a 21 year old. You ruined our night.
2.2
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Amc Theatres Customer Care
#1303815
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Amc Theatres - Angry Customer

I paid for dine in theater price and was refused service from the kitchen and denied a refund.
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Amc Theatres Customer Care
#1281814
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I encountered a issue with a employee compromising my stubs account and was seeking help from the guest services for solution. The employees have an attitude and looks like they only know how to do one thing and just that only one thing, unwilling to provide customer...
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1.0
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Amc Theatres Customer Care
I liked
  • Movies
I didn't like
  • Management and employees
#1268395
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Horrible experience when an employee accused us of watching two movies with the same ticket. She was busy chatting away with her friend when we walked past her and then she came running behind us claiming she saw us walk out of another screen. We challenged her to see...
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1.0
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Amc Theatres Customer Care
#1254691
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After going to NOTHING but AMC for 5 years. And being a stubs premiere member. I Accidentally ordered for the wrong theater while in line so when the gentleman said oh wait wrong theater I said oh no worries I'll buy for here and then get a refund. So I thought I...
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1.0
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Amc Theatres Customer Care
#1249939
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A long story short, I ended up with having 2 purchases for the same movie so I had to have one order refunded- which they did. But they would absolutely not budge on refunding convience fee- I went as high up the line as I could on the phone. I am shocked that they can...
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3.0
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Amc Theatres Customer Care
#1249291
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Amc Theatres - Messed up online ticket purchase

I purchased tickets online for 3:30. I got confirmation with correct time. The day of the movie I got confirmation with 1:15 time! I call toll free number and tell him issue and that same confirmation had two different times. He cancelled 1:15. I ask if 3:30 is in effect and he says you don't have 3:30 - you can buy tickets at door! AND I lost about $10 because they only refunded ticket prices!
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Amc Theatres Customer Care
#1249127
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I purchased tickets online and signed in through Stubs. I bought over 4 tickets so I did not expect to see service charges. When I called Stubs, I was told that my account was inactive so I was charged the service charges. (there was no indication on the website that...
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Amc Theatres Customer Care
#1238253
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