Product: Amc Theatres Customer Care Clear all filters (31 of 31 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
Show

Amc Theatres - 30 minutes wait for popcorn

We come to the AMC theatre in Cool Springs once every 2-3 weeks. Every time for the past 6 months. The wait for popcorn and drinks is 20-30 minutes. Was told they have trouble getting people to come to work. Looks like that could be resolved given 6 months to plan ahead.
3.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
Product
Amc Theatres Customer Care
#1178060
Reply to reviews
Seem, the employees go out of their way not to provide extra service.For example... I had a popcorn coupon and I am a STUBS member and Paid $20 for the bucket on a previous and the employee handed me a bag of popcorn. I asked him why he just didn't put it in my bucket....
Read more
1.7
Product
Amc Theatres Customer Care
I liked
  • Hours of operation
I didn't like
  • Customer service
#1167943
Reply to reviews
Bought a ticket online and accidentally had it set for the wrong zip code.I called their call center and was told I could not receive a refund on the convenience fee. I understand the policy but I feel that exceptions can be made. Had I known they wouldn’t refunded the...
Read more
Product
Amc Theatres Customer Care
#1167642
Reply to reviews
I have been a premier stubs member since they started the program.Their online site and service is horrendous. Rude, non helpful, and non caring. I purchased four $25 gift cards on a day that you could receive a $10 concession card for every $50 in gift cards. I called...
Read more
2.0
Product
Amc Theatres Customer Care
#1138743
Reply to reviews
Show

Amc Theatres - AMC..your the pits,

You have 1 person selling tickets,and the same person selling drinks an snacks..l came to see a movie not stand in line 30 minutes..or longer..Regal Cimenas always have three or more people selling tickets,an a different area for drinks...l will not be back. Your management is the Pitts . .you set your self up for failure..losing dollars trying to save dimes. .Dan Johnson.
Product
Amc Theatres Customer Care
#1134067
Reply to reviews
Terrible experience of getting discriminated by the staff and the manger at this theater!At the entrance, the staff didn’t let me in, because I had a Chipotle bag in my hand. They said according to AMC’s policy, no food and beverage is allowed inside the theater. I...
Read more
Product
Amc Theatres Customer Care
#1118864
Reply to reviews
I am an AMC premiere stubs member.I have spent nearly a thousand dollars at AMC in the course of six months. Frankly, I won't be giving this theater a cent more. Like another Yelp reviewer, this theater's Minnie-Mouse wanna-be, who will not provide a name nor wear a...
Read more
Product
Amc Theatres Customer Care
I didn't like
  • Lack of response after customer initiated email and call
  • Poor service
#1118389
Reply to reviews
Show

Amc Theatres - AMC Frisco Texas

$5 Tuesday movie deal and 1 person working the snack counter! What are you thinking?! I miss half of the movie just trying to get a coke while other people are ordering wings and food items. Terrible customer service. I will never go back to this theater again!!!!!!
1.7
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Product or Service Quality
Staff
Website
Product
Amc Theatres Customer Care
#1109844
Reply to reviews
Show

Amc Theatres - Tried to use job discount from holy cross

Told at counter they dont give it.asked ti speak to a manager was told how to. Went to movie then was asked to show ticket stub like i snuck in the movie with my son. Refresments acting like i am a thief.
3.0
Details
Advertised vs Delivered
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money
Website
Product
Amc Theatres Customer Care
#1094888
Reply to reviews
I have not tried to contact the theater directly but will do so asap.My complaint is several took my three granddaughters to see the 11 am showing of Leap, we got there a 10:30 stood in over a 40 min line to get tickets, when I got up and it was my turn I had to wait...
Read more
1.0
Product
Amc Theatres Customer Care
#1091008
Reply to reviews