Manufacturer: Amc Theatres Category: Customer Care Clear all filters (21 of 21 reviews match)
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How is it that my family went to see rise of the planet of the apes a PG13 movie and we have to sit hear with my young girls and watch Rated R Previews that is unacceptable.Something has to change that's bs!!!!On top of all that we came to the AMC in linden NJ for the...
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Amc Theatres Customer Care
#1076700
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They charge me $30 for membership fee.I called and first they said they'll send me 2 free tickets. 1 month later they said they will refund me with a check of $15. 3 months later I called and they said they need to review it and see what's going on. They charge me $30...
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1.0
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Amc Theatres Customer Care
I didn't like
  • Refund policy
#1073016
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I booked 5 tickets online and had to change the date to the next day instead.The representative refunded me minus the cost of convenience fee for each ticket and they were unable to change the date to the date I wanted. They said I had to refund and purchase again. I...
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ChadNewman2017
ChadNewman2017

Whose fault is it that you booked the wrong day, yours or theirs, grow up and take responsibility for your own mistake child.

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Amc Theatres Customer Care
#1061493
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Amc Theatres - Why I could not enter Theatre
1/1

Amc Theatres - Why I could not enter Theatre

#1074513
3.5
I purchase tickets for Amc theatre in Ford City the time was was 7:20 as I gave my tickets to the ticket agent she would not let me in . If you sold me a ticket I should be allow in the theater. I was tried and I wanted to sit down in the lobby I was not going in to the theater. I think this is a rule that does not make any sense,
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Amc Theatres Customer Care Review

#1033030
1.0
Poor customer service-what happened to 5.00 movie Tuesday? No one seems to know how to issue tickets-took 20 minutes to get ticket with 2 people in line. Last time I set foot in that place!!
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Amc Theatres Customer Care Review

#1011874
3.9
I hate the AMC theatre in Lake Jacksin, Tx. Every single time i visit something goes wrong. I usually Love AMC theatres but not this one. Horrible service, food, theatre. Im so disappointed this is the closest one to my home. and what makes it worse is that i pay for the club membership and it makes no difference at this location.
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Amc Theatres Customer Care Review

#1009343
2.2
NEVER AGAIN.. bad customer service i arrived in i was told the movie theater was closed after driving 20 minutes when the last movie started at midnight. The guy working there was very rude with a bad attitude. I WILL NEVER vist the AMC MOVIE THEATER AGAIN.
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Amc Theatres - Customer Care Review
Amc Theatres - Customer Care Review
Amc Theatres - Customer Care Review
On 4/3/17 @6:30 was denied tickets, after Jermaine the manager said to sell it, to me and my friends.She the girl in the picture said me and my friends should not be together at all at the AMC .Oh my 5 friends are Arab and I am Afro American..I have a photo of us at...
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Anonymous
Anonymous

what movie did you try to see if it was rated R and none of you are 21 or over then she has the right to not sell you a ticket

1.6
Product
Amc Theatres Customer Care
#1029723
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The worst movie theater costumer services ever.While in line they told us to use the kiosk, our movie was starting at 9:35 and it was 9:35. The kiosk wasn't selling that show at 9:35. I asked the employees why I can't get the movie she said you have to wait in line...
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1.0
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Amc Theatres Customer Care
#1006292
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ad another terrible experience at AMC Magic Johnson theater in Harlem, NYC.1. They don't have enough box office workers, and have long lines to get tickets 2. Their automated kiosks don't work, but they don't say "out of order." Instead, they take you through the...
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Amc Theatres Customer Care
#1005892
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couldn't find stubs card this am - ordered ticket w/their on-line site - horrible redo.got ticket ordered at 9:15 am, receipt e-mailed at 9:40 am, can't get to the theater in time called their lack of customer service dept at 9:20 am to cancel ticket (can't do it...
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1.8
Product
Amc Theatres Customer Care
#980437
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I am DONE with this company.You can only cancel tickets by calling online 800#.....4 phone calls and over 2 hours total on "wait time". They can stick their STUBS premiere membership. Absolutely the worst customer service ever!!! Then sent email and told they have too...
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2.0
Product
Amc Theatres Customer Care
I didn't like
  • Refund policy
#980089
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Trying to plan ahead for a film 4 days away and AMC NEVER has advance showtimes for the 2 theaters near me in Seattle, WA.It's annoying. I avoid AMC because of this, but did look today just to see. Figure out your d**m schedule and post a two week schedule so people...
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1.0
Product
Amc Theatres Customer Care
I didn't like
  • Lack of schedule more than 4 days ahead
#979057
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So we purchase the tickets online and when we went up to the little check in counter it didn't work.after getting out the required things 10 minutes have passed the movies already started OK. The adult purchased the tickets for her responsible (15 year old) kids but...
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3.7
Product
Amc Theatres Customer Care
#970505
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