Product: Amc Theatres Customer Care Clear all filters (34 of 34 reviews match)
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Upon entering my card information to buy a ticket I received an error message so I assumed that it did not go through.But it did go thru, they charged my card and I did not receive my ticket. Customer service is a joke, it directs you to a web page where they ask for...
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1.5
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Amc Theatres Customer Care
I didn't like
  • Website and billing
#1200509
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I booked the tickets on myAMC app and the $10 reward that was supposed to be applied "automatically" did not apply.The customer service told me that they cannot apply the rewards or refund it for the tickets i already booked and book the tickets again online and not on...
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1.2
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Amc Theatres Customer Care
#1191268
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On 2/7/18 @ 7:00pm, an incident occurred at AMC Livonia location.I am a Stubs cardholder and I attempted to see a special screening of Game Night. Upon arriving, I presented the barcode on my cellphone. The Caucasian heavy set male who appeared to be around the age of...
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Amc Theatres Customer Care
I didn't like
  • Way the manager was nonchalant with the sitution
  • Customer service
#1189019
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Amc Theatres - 30 minutes wait for popcorn

We come to the AMC theatre in Cool Springs once every 2-3 weeks. Every time for the past 6 months. The wait for popcorn and drinks is 20-30 minutes. Was told they have trouble getting people to come to work. Looks like that could be resolved given 6 months to plan ahead.
3.0
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Value for money
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Amc Theatres Customer Care
#1178060
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Seem, the employees go out of their way not to provide extra service.For example... I had a popcorn coupon and I am a STUBS member and Paid $20 for the bucket on a previous and the employee handed me a bag of popcorn. I asked him why he just didn't put it in my bucket....
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1.7
Product
Amc Theatres Customer Care
I liked
  • Hours of operation
I didn't like
  • Customer service
#1167943
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Bought a ticket online and accidentally had it set for the wrong zip code.I called their call center and was told I could not receive a refund on the convenience fee. I understand the policy but I feel that exceptions can be made. Had I known they wouldn’t refunded the...
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Amc Theatres Customer Care
#1167642
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I have been a premier stubs member since they started the program.Their online site and service is horrendous. Rude, non helpful, and non caring. I purchased four $25 gift cards on a day that you could receive a $10 concession card for every $50 in gift cards. I called...
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2.0
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Amc Theatres Customer Care
#1138743
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Amc Theatres - AMC..your the pits,

You have 1 person selling tickets,and the same person selling drinks an snacks..l came to see a movie not stand in line 30 minutes..or longer..Regal Cimenas always have three or more people selling tickets,an a different area for drinks...l will not be back. Your management is the Pitts . .you set your self up for failure..losing dollars trying to save dimes. .Dan Johnson.
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Amc Theatres Customer Care
#1134067
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Terrible experience of getting discriminated by the staff and the manger at this theater!At the entrance, the staff didn’t let me in, because I had a Chipotle bag in my hand. They said according to AMC’s policy, no food and beverage is allowed inside the theater. I...
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Anonymous
Anonymous

No outside food or drinks means exactly that.

Product
Amc Theatres Customer Care
#1118864
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I am an AMC premiere stubs member.I have spent nearly a thousand dollars at AMC in the course of six months. Frankly, I won't be giving this theater a cent more. Like another Yelp reviewer, this theater's Minnie-Mouse wanna-be, who will not provide a name nor wear a...
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Product
Amc Theatres Customer Care
I didn't like
  • Poor service
  • Lack of response after customer initiated email and call
#1118389
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