Anonymous
map-marker New York, New York

Poor service

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AMC Roosevelts Field

It's Xmas eve, I booked tickets to see Spider-Man with my 9 year old son. We went to get food prior to the movies, we ordered food which we were told 3 to 5 minutes.

I waited and watched people who came after me receive their orders. I asked for ketchup, I was told over there. Furthermore, I went to get the ketchup, and it's completely empty, and the area is a mess. The slushy machine not working.

I informed the staff that there is no ketchup. The manger behind the counter says okay and continue doing what she was doing, completed brushing me off. I waited and waited, finally my order is finished I asked her again for ketchup she tells me I will have to wait a few more minutes for someone to fill up the ketchup. At this point the movie is starting.

I asked to speak to a supervisor as I was so disappointed with the level of service and sense of urgency. I understand it was not a big deal for them but it completely ruined our visit. Remel did nothing to resolve the situation but give me a chance find after we missed the beginning of the movie and now had no food.Then to top it off we had popcorn and wrappers in my ur seats.

Very disappointed with the service and the level of cleanliness. The manger Remel was terrible and should not be in a leadership position if she does not know how to speak or deal with customers.

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User's recommendation: Go to a different AMc

Nicholas J Gur
map-marker Brooklyn, New York

Cant sign in to my account

There is no help at all online, phone call nothing, for such a vig company why is there no one to speak to.
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Preferred solution: Let the company propose a solution

User's recommendation: Don't get subscription

Mella B
map-marker Anaheim, California

Complaining

The manager at Burbank AMC is very unprofessional.. my 5 year old wanted to use the bathroom he did not let her because it was 2 min before the opening time .. no other bathrooms around .. we missed the movie because she was not able to hold it .. she was crying all day
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Preferred solution: Anything that make my 5 year old daughter happy

DALE D Mih

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Verified Reviewer
| map-marker New York, New York

Everyone at AMC Dubuque Iowa freezing

Everyone in the theater freezing watching movie wearing coats . Told management and was told that heat is controlled by a third party in California and employees have been complaining for months. This will be are last vist to an AMC IF THIS PROBLEM IS NOT RESOLVED. All customers here feel the same way.
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Preferred solution: Let the company propose a solution

Charlie D Xyk
map-marker East Northport, New York

They suck

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No confirmation you suck youu suuuuck yoooouuuu suuuuuuuk yooooooooooooooooooou suuuuuuuiuiiiiiiiiiiuiiiiuuuhhhhhhghhhk
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Loss:
$1000

Preferred solution: Deliver product or service ordered

John J Gab

No Customer Service

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No matter what number is listed on the AMC site or internet THERE IS NO WAY TO TALK TO SOMEONE IN CUSTOMER SERVICE. Very very frustrating. AMC SITE is only set up to take money. No Customer Service what so ever.
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Cons:
  • A-list impossible to cancel monthly charges

Preferred solution: Let the company propose a solution

User's recommendation: Be careful signing up for AMC product because if you run into an issue, there is NO ONE to call and fix the issues!

Sam S Hzw

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Verified Reviewer
| map-marker Fort Lauderdale, Florida

Refund

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Can you refund my ticket and my money back to my bank account to Bank America? I dont want 6 pm ticket for Spider-Man No Way Home on December 17 Friday. Because I just got 7:45 pm ticket for Spider-Man No Way Home same day of December 17 Friday night.
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Loss:
$18

Preferred solution: Full refund

Adam s Hhf
map-marker Phoenix, Arizona

Terrible experience

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We went to see Encanto at AMC Deer Valley in Phoenix Arizona on 12/4. The restroom was closed near our theater, the menu was sparse.

They was no cheese for nachos or pretzels. The candy was stale and the popcorn was burnt and old. The soda machine didnt have syrup and was all carbonation. The icee machine was out.

The napkins werent stocked and there were none near the soda machines that was filthy. A Disney movie for kids had 30 minutes of crap in the beginning including advertisements to come visit AMC. Kids do not have the attention span to sit through 30 minutes of advertisements and then 1.5 to 2 hr movies.

Overall this was a terrible experience and we will never visit an amc theater again. The bathroom on the second floor we were directed to had a locked door so you had to exit the theater and reenter to get back in.

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Wyvolyn P

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Verified Reviewer
| map-marker Kingston, Kingston

Ultra poor customer service

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I bought two tickets at the Aventura mall theatre on October 30 and repeatedly said for the 8 0clock show. We got our tickets at 640 so we headed to the theatre to wait outside.

When it got to 7 30 we thought something seemed odd since no one else was waiting.

When we checked our tickets the woman had sold us tickets for the 630 show at 640! By this time our show had started we got the tickets changed but were unable to locate our seats not wanting to be disruptive we decided to leave.

We marched back to what represented itself as customer service the individual manning the desk called her supervisor when we demanded our money back the supervisor didnt even look at us never mind offering a word of apology.

Our question is this: How is AMC able to assemble such a bunch of incompetent, uncouth and irresponsible individuals in one place?

There is definitely something wrong with your recruitment process it cant be that there are mo diligent, competent, pleasant people who want to work for you!

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Preferred solution: Apology

Sean S Xkn

Corporate Employee Courtney Craig

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I sent in a form to rent a theatre on 11/22. Courtney emailed me to say she would be in the office briefly on Wednesday and out after for the holiday.

She said she would call me Monday ( today 11/29) I called her Wednesday early 9am central as I am on the east coast. She didnt pick up or call but sent an email saying she was out of the office after she said she would be in. I responded to her email to call me, I left her 3 voicemails as my event date is 12/12 and I need to get it booked. She emailed me back stating she had nothing for me booked and has no appointments with her and she is booked today how can she help

Me.

In that email thread was my request from a week ago on the actual AMC form. I would like a call from an executive above her as this is unacceptable. I have all the emails as well.

1 week, 7 days and still no call. And you wonder why the business is tanking, not from the pandemic its from a lack of trying

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Preferred solution: Deliver product or service ordered

User's recommendation: Do not book corp events go private

andrea h Mtn

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Verified Reviewer

Unable to reach by phone or email

I purchased tickets on amcs website Christmas Day. The theatre lost power 5 mins after the movie started and did not come on for several hours so everyone was asked to leave. They said to call or email amc to get a refund and have been unable to reach them by phone and no replies to my emails. Very frustrated Im out 63.00.
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Loss:
$62
Pros:
  • Recliner seating
Cons:
  • Refund policies

Preferred solution: Full refund

d3kelso

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Verified Reviewer
| map-marker Tulsa, Oklahoma

Refund

Ive been trying to get ahold of AMC to get a refund because I wasnt able to make it to the theatre and Ive got no one to answer the phone and Im really mad about it
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Loss:
$40

Preferred solution: Full refund

Taraneh B

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Verified Reviewer
| map-marker Owings Mills, Maryland

I am an A list member and because of Omicron COVID variant I want to suspend my plan for one or two months,

I don't feel safe because of COVID-19 Omicron variants, specially after watching Spider-Man, which the movie theater was filled with people sitting next to next without mask and eating popcorn. Although I did, I not took my mask off, but I feel sick. I want you to suspend my plan for one or two months, Thanks
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Preferred solution: Let the company propose a solution

Yu H

False advertising

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Signed up for A List is 1 free month and $13.99/month for the next 3 months. Instead, I was charged $70; with a monthly rate of $23.99. Can't get any customer support. Order no: 50871****
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Loss:
$70

Preferred solution: Deliver product or service ordered

User's recommendation: Honored your promo.

Marleny D

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Verified Reviewer

I need a refund due to COVID

My Daughter and I are having COVID symptoms we were exposed and I bought tickets and a combo of popcorn and a drink to go watch the movie Sign 2 for the show of 1pm today 12/29/2021 I want to get a refund back please.
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Loss:
$40

Preferred solution: Full refund

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