AMC Theatres
AMC Theatres Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
AMC Theatres has 2.0 star rating based on 686 customer reviews. Consumers are mostly dissatisfied.
19% of users would likely recommend AMC Theatres to a friend or colleague.
- Rating Distribution
Pros: Location, Comfortable seats, Movie screens and sound.
Cons: Customer service, Lack of response after customer initiated email and call, Poor service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
AMC Theatres has 2.0 star rating based on 686 customer reviews. Consumers are mostly dissatisfied.
19% of users would likely recommend AMC Theatres to a friend or colleague.
- Rating Distribution
Pros: Location, Comfortable seats, Movie screens and sound.
Cons: Customer service, Lack of response after customer initiated email and call, Poor service.Recent recommendations regarding this business are as follows: "I don't know about the other AMC locations, but our experience was phenomenal!", "Banned AMC theatres", "N", "Check card for funds before you leave", "Update your website daily ensure customer service to answer the phone to help or explain the movie situation a supervisor in the area to consult with or manager".
Most users ask AMC Theatres for the refund as a solution to their issues.
Review authors value the most Location. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Temecula, CaliforniaThey don’t answer my phone calls and I need the money back because I need to buy food fire my 5 children.
- Did ask me for an id when trying to purchase a horrormovie t
- Costumer service sucks
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerBought a ticket online never send out to proper email
Preferred solution: The barcode reserved seat to the email omarcervantes9319@gmail.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Moorestown Township, New JerseyReimburse
- I just didnt like the app
- Unable to find what i like
Preferred solution: Full refund
User's recommendation: N
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMovie
I just became aware of a movie called Society of magical Negroes, which I am absolutely appalled by. As an a Stubbs member for AMC, I looked up on my local theater, which I go to very often to see if they were playing this movie because I find it very racially offensive.
I was very disappointed to see that AMC is showing this movie. I cannot express to you my level of disappointment and sadness and disgust that a company which I have supported for my entire life would play a movie which is so racially motivated.
I am a Caucasian person, and as such I am highly offended that this movie is even allowed to be created. If this movie was created to focus their attack on any other race than white people, it would never make it to film.
This is blatant racism.
If this movie was created by any to attack any other race, other than white people, it would never make it to film, and I am highly insulted and disappointed in AMCs policy to show such a racially motivated movie. I have a excellent sense of humor about almost everything, but this has officially crossed the line , if a movie company made a movie about how to keep Black people happy instead of this movie which refers to keeping white people happy there would be a major uproar in society.
I do recognize and understand that it is not.
AMCs fault that this movie was created however, you are facilitating the people who made this movie and our promoting racism in our society by playing in your theater, and allowing them to financially profit from the showing of a movie like this in your theaters, I am considering canceling my eight Stubbs list membership And my husbands because I cannot believe that you guys are facilitating this and you think its OK.
Extremely disappointed in your company. Make a better choice next time.
- Facilitating racism of white people
Preferred solution: Apology
User's recommendation: Banned AMC theatres
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Germantown, MarylandExceptional Service
I am writing to make you aware of the exceptional service I received at AMC Wheaton Mall 9 in Wheaton, MD.
My husband and I took our grandkids to their first movie experience to see Kung *** Panda 4.
I called the theatre first and spoke to DeShawn (one of the Assistant Managers) to see if they could accommodate my autistic grandson who is extremely sensitive to loud sounds and some visual effects.
DeShawn told me he could be accommodated and said he was looking forward to our arrival.
We were greeted when we arrived, asked about the type of accommodation we needed and provided an assistive device.
We got to the auditorium a little early and the gentleman was still cleaning. He greeted us, asked me where we were seated and said he would clean that area first.
Once the movie began, the volume had been turned down some, and my grandson was able to enjoy the movie w/o the assistive device.
The staff here should be commended for their excellence to customer service.
We have always been a little reluctant to taking them to the movies because of my grandson's disability, but were pleasantly surprised.
My grandchildren's collective experience was FANTASTIC and they are really excited about going to the movies again!
Order Number: 81000****
Order Date: 3/17/2024
User's recommendation: I don't know about the other AMC locations, but our experience was phenomenal!
Need a replacement gift card
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSince haven’t received my refund
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Mount Prospect, IllinoisCard was never registered funds
Preferred solution: Full refund
User's recommendation: Check card for funds before you leave
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Upper Saucon, PennsylvaniaDolby Cinema Experience
Hello!
I recently saw The Eras Tour concert film at my local theater AMC Center Valley 16 on opening night (10/12)
When purchasing tickets, I was unaware of my theater selection at the Dolby Cinema Completely Captivating. Walking into the theater I was completely taken off guard because you can't hear anything walking down the aisle until you turn the corner and head for your seat.
The theater is also massive and I love that you can't see anybody in front of you, it makes you feel like you are front row!
Long story short - I thoroughly enjoyed myself. Witnessing the concert film in Dolby was like no other. I saw The Eras Tour three times live and the audio quality and picture quality inside a Dolby Cinema is unlike no other. I cannot stop telling all of my friends and family about the experience.
I never want to see another movie any other way.
Here is why I am reaching out - I am very upset that you are not offering more show times for a concert film in the Dolby Cinema. You are only showing The Eras Tour at 12:00pm Thursday-Sunday. This is a very inconvenient time. It's almost like you are shunning the film and its success.
I am petitioning that you open additional show times during the evening hours. I would love to go back and see the concert again in Dolby Cinema. ONLY. I have heard from friends that went to other theaters and only had the digital option complain that audio and visual elements were not very impressive.
Since only select theater have a Dolby Cinema and the next closest to me are over an hour away.
Please consider opening additional show times!!! If this is not possible, can you please answer me this, is the Dolby Cinema available for private showings? I have been telling everyone about the experience and sharing my thoughts and feedback on social media and I have a lot of people interested.
Please consider opening additional showtimes. - Pennsylvania Swifties
- Dolby cinema
- Location
- Price
- Theater was dirty
Preferred solution: additional showtimes for The Eras Tour offered in Dolby Cinema
User's recommendation: Go see your movie in Dolby Cinema if your theater offers it
I haven't got my refund
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New York, New YorkFilthy theater
User's recommendation: Ask for them to clean
Money toke outta my account
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hodgkins, IllinoisNot getting a full refund
- Seeing a movie outside of your home
- Price
Preferred solution: Full refund
User's recommendation: Always look before you purchase anything on AMC
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Creve Coeur, MissouriWas not allowed to go in theater wanting refund
- Quality comfort seats
- Rude police at front door
Preferred solution: Full refund
User's recommendation: Come early avoid police at front door power trip disrey
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bellevue, WashingtonMy conformation email was not sent
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Amston, ConnecticutMoney deduction for an already unsubscribed subscription
User's recommendation: Please don’t take this subscription at all
Brands Related to AMC Theatres
Companies Similar to AMC Theatres
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
“I am highly offended....”. Then that’s a personal choice you have made.
Nothing is being forced or inflicted on you. It is actually narcissistic to expect something that doesn’t affect you to be dealt with as you want.